Terms and conditions governing websites designed and maintained by Al Basel Web Design: (08/04/2015)
These Terms of Service (the “Agreement”) are an agreement between Al Basel Web Design (“Albaselweb.ae” or “us” or “our”) and the client (“User” or “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by Al Basel Web Design and of the albaselweb.ae website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.
a.) Acceptance of terms: If you access or use our services, it means you agree to be bound by all of the terms below. So, before you use our services, please read all of the terms. If you don’t agree to all of the terms below, please do not use any of our service. Also, if a term does not make sense to you, please let us know by e-mailing firstname.lastname@example.org.
b.) Terms Changing: Whenever we make changes to these Terms, the changes are effective 30 days after we post such revised Terms (indicated by revising the date at the top of these Terms) or upon your acceptance if we provide a mechanism for your immediate acceptance of the revised Terms (such as a click-through confirmation or acceptance button). It is your responsibility to check albaselweb.ae for changes to these Terms. If you continue to use the Service after the revised Terms go into effect, then you have accepted the changes to these Terms.
c.) Services price change: we reserve the right to change our prices at an time. Prices listed are subject to change without prior notification.
c.) Refund policy: Due to the nature of this service it is hard to offer any refunds. however, we are committed to satisfy our customers and deliver what we promise.
- Domain ownership:
a.) Al Basel Web Design will register the domain (if necessary) and maintain it as long as the client requires.
b.) Al Basel Web Design will notify the client about the renewal date of the domains and it is the responsibility of the client to contact Al Basel Web Design a week (7 days) before the renewal date of the domain and pay the domain renewal fees. Failure to renew on time will result on permanent domain loss which means email address and website will stop working, and in this case Al Basel Web Design will not be responsible for any damages caused by losing the domain.
c.) If the client wishes to move the domain to another registrar, the client must pay 100 AED for each year the domain was maintained by Al Basel Web Design (minimum 1 year) plus 100 AED termination fee. During the transfer Al Basel Web Design will cooperate with the client and provide whatever information needed to move this domain to the new registrar.
a.) Any website we design/develop will be hosted in Al Basel Web Design servers.
b.) If the client wishes to gain access to the hosting control panel then the client must purchase the control panel access separately and the following rules will apply and if any of these rules are broken then any maintenance/support contract will be terminated or rewritten as needed since additional charges may apply to proceed with the contract:
- Client must NEVER share access to the control panel with any third party.
- Client must NEVER modify any files or databases hosted in the account without the written consent of Al Basel Web Design.
a.) All traffic generated by the website including access to web hosting control panel is logged in full details. These logs will be maintained in our servers for a maximum period of 6 months. Al Basel Web Design respects the privacy of the client and shall never share or reproduce any of the information saved on our servers unless ordered by the court of law.
b.) Client is entitled to an unlimited number of email inboxes with no guaranteed inbox size as it will all be calculated against the maximum storage limit allocated to the user.
c.) Client shall never use the emails for marketing purposes. Sending spam/mass emails from any email hosted on our servers will result in immediate termination of the services with no refunds and the client will be responsible for any legal complications caused by their spamming.
d.) Client shall never resell email hosted at our servers to anyone.
e.) Client shall never share access to emails with any third party that is not part of their organization.
f.) Client shall never use emails to send hate mails or threats or any kind of emails that will be considered illegal under the laws of the United Arab Emirates. Breaking the law will result in immediate termination of the services and the client will be held responsible for their actions and will be prosecuted to the fullest extent of the law.
g.) Al Basel Web Design does not guarantee the delivery of all emails, as it may be dependent on the recipient’s terms.
h.) All email usage is logged on our servers and all logs are maintained for a maximum period of 6 months. Al Basel Web Design respects the privacy of the client and shall never share or reproduce any of the information saved on our servers unless ordered by the court of law.
After sale support:
a.) Al Basel Web Design Guarantees 99% up time of our servers and all our services. And if your website or email goes down due a technical failure related to the host/server, please contact us and we will work on solving the issue as soon as possible.
b.) All the websites on our servers are backed up weekly to a remote location. And upon request we can restore your website to how it was last week for 50 Dirhams.
c.) By default websites designed come with no support or guarantee. If the client wishes to have support/maintenance with the website then it must be ordered separately.
DISCLAIMER / LIMITATION OF LIABILITY
THE WEBSITE AND EMAILS AND ANY OTHER SERVICES AND CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED TO YOU ON AN AS IS OR AS AVAILABLE BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND. WE DISCLAIM ANY AND ALL WARRANTIES AND REPRESENTATIONS (EXPRESS OR IMPLIED, ORAL OR WRITTEN) WITH RESPECT TO THE SERVICE AND CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICE WHETHER ALLEGED TO ARISE BY OPERATION OF LAW, BY REASON OF CUSTOM OR USAGE IN THE TRADE, BY COURSE OF DEALING OR OTHERWISE.
IN NO EVENT WILL AL BASEL WEB DESIGN BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH OUR SERVICES OR ANY OTHER SERVICE AND/OR CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY WILL BE LIMITED TO THE AMOUNT YOU PAID TO AL BASEL WEB DESIGN. THIS SECTION WILL BE GIVEN FULL EFFECT EVEN IF ANY REMEDY SPECIFIED IN THIS AGREEMENT IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.
You agree to defend, indemnify and hold us harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys’ fees, costs, penalties, interest and disbursements) we incur in relation to, arising from, or for the purpose of avoiding, any claim or demand from a third party relating to your use of the Service or the use of the Service by any person using your account, including any claim that your use of the Service violates any applicable law or regulation, or the rights of any third party, and/or your violation of these Terms.